Legal

Privacy Policy

Last updated: June 2026. This policy describes how playR Sports Pvt. Ltd. collects, uses, and protects your personal information.

Information We Collect

Account information: name, email, phone number, date of birth.
Order information: shipping address, payment method (we do not store full card details), order history.
Device and usage data: IP address, browser type, pages visited, time on site — used to improve your experience.
Cookies and tracking pixels: used for analytics, personalization, and advertising. You can opt out via your browser settings.

To process and fulfill your orders.
To send transactional emails (order confirmation, shipping updates, returns).
To send marketing communications — only with your consent. Unsubscribe any time.
To personalize your experience, including product recommendations and playR XP rewards.
To comply with legal obligations and prevent fraud.

We do not sell your personal data to third parties.
We share data with logistics partners (Delhivery, Bluedart) solely to fulfill your orders.
We share anonymized analytics data with advertising platforms (Meta, Google) to improve our ads.
We may share data if required by law or legal process.

Access: request a copy of the data we hold about you.
Correction: request that we correct inaccurate data.
Deletion: request that we delete your personal data (subject to legal retention requirements).
Portability: receive your data in a machine-readable format.
Opt-out: unsubscribe from marketing communications at any time.

We use industry-standard SSL/TLS encryption for all data in transit.
Payment processing is handled by PCI-DSS compliant payment gateways.
We conduct regular security audits and vulnerability assessments.
Access to personal data is restricted to authorized employees on a need-to-know basis.

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Information We Collect

Account information: name, email, phone number, date of birth.

Order information: shipping address, payment method (we do not store full card details), order history.

Device and usage data: IP address, browser type, pages visited, time on site — used to improve your experience.

Cookies and tracking pixels: used for analytics, personalization, and advertising. You can opt out via your browser settings.

How We Use Your Information

To process and fulfill your orders.

To send transactional emails (order confirmation, shipping updates, returns).

To send marketing communications — only with your consent. Unsubscribe any time.

To personalize your experience, including product recommendations and playR XP rewards.

To comply with legal obligations and prevent fraud.

Your Rights

Access: request a copy of the data we hold about you.

Correction: request that we correct inaccurate data.

Deletion: request that we delete your personal data (subject to legal retention requirements).

Portability: receive your data in a machine-readable format.

Opt-out: unsubscribe from marketing communications at any time.